Anjuum Khanna

Anjuum Khanna -Customer behavior patterns continue to change. Complicating matters, customer loyalty and lifetime value continue to dip. Folk might wonder why but the answer is that customers simply have several many options before them and desire the best experience. In this scenario, it is imperative to ensure stackability or the loyalty of a customer. I anjuum Khanna , sharing with you some Important key points: 1. Key to innovation The rising demands of the customer could mean that they are looking for ease, comfort, or a wide variety of things. Understanding your customer segmentation and attaching them to the appropriate services is vitally important. The key to innovation is slicing and dicing data to gain a better understanding of your customer and their journey. You have to know which customer base to sell that product to and where that product sells. For instance, while working for a top DTH service provider, we decided to launch a line of products. In collaborated with Niel...

Anjuum Khanna - Automation is a powerful force that is constantly simplifying the way the world functions. Automation helps remove redundancy and leads to job satisfaction by eliminating repetitive tasks. With the help of robotic machines, industries have been able to achieve what was humanly impossible. Several industries have been revolutionizing their processes using robotics, including the BPO/KPO industry . Q- Where can we use Robotics Process Automation? The application of robotic machines or BOTS can be used everywhere and especially in the IT Enabled Industry where we perform repetitive tasks. BOTS can drastically reduce the amount of time taken to perform these tasks as compared to several human counterparts. This reduces the TAT to offer deliverables in a Fintech, Insurtech, EdTech, or even an outsourcing industry and leads to exponential growth. Q- How does the Robotic Process Automation work? To be honest like any other code, the bots/Algorithms can be programmed to perfo...

 Anjuum Khanna - Automation is a powerful force that is constantly simplifying the way the world functions. Automation helps remove redundancy and leads to job satisfaction by eliminating repetitive tasks. With the help of robotic machines, industries have been able to achieve what was humanly impossible. Several industries have been revolutionizing their processes using robotics, including the BPO/KPO industry. The application of robotic machines in the BPO/KPO industry where we perform repetitive tasks can drastically reduce the amount of time taken to perform these tasks as compared to several human counterparts. This reduces the TAT to offer deliverables in an outsourcing industry and leads to an exponential growth. The Robots/Algo can be programmed to perform the tasks with high precision, thereby improving the quality of the deliverables. The programs that are used to run these processes are based on algorithms that can be improvised constantly to accentuate Process Eff...