Anjuum Khanna

         Anjuum Khanna - Business Process Automation is not Business Process Management. It is the Technology that helps to execute recurring tasks or processes in a business where manual effort can be replaced. Due to this it will help to minimize costs, increase efficiency, and streamline processes. Business Process automation is a straightforward and effective process to help improve your company's growth and revenue. So,start focusing on process Excellence. Through RPA you can capture and interpret applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems. There are many popular RPA Tools that can be used for business success. Implementation of RPA typically gives businesses 20 to 30 per cent cost savings by improving efficiency, reducing errors and increasing compliance.  There are some industries where RPA is required, such as Retail, Banking, Insurance, Council and Local Authoriti...

  Anjuum Khanna - In 2017, United Airlines learned a hard and expensive lesson in customer experience. The airline lost over $1 billion dollars in value because a passengers’ customer experience went viral on social media. In this digital age, customer experience is more important than ever. With the presence of social media and the consequent ability of a customers’ experience(s) going viral in a matter of minutes, more companies and organizations have recognized that the way a customer feels about their interaction with the brand can make or mar the business. In view of the importance of customer experience, how can you improve this vital aspect of your business? 1. Respond Everyone wants to be heard and appreciated. Your customers are no different. Hence, listening and responding to the concerns of your customers is one of the most important steps in improving your customer’s experience. It might be hard work, but endeavor to respond to all the feedback you get from your custom...

Anjuum Khanna - Automation is a powerful force that is constantly simplifying the way the world functions. Automation helps remove redundancy and leads to job satisfaction by eliminating repetitive tasks. With the help of robotic machines, industries have been able to achieve what was humanly impossible. Several industries have been revolutionizing their processes using robotics, including the BPO/KPO industry . Q- Where can we use Robotics Process Automation? The application of robotic machines or BOTS can be used everywhere and especially in the IT Enabled Industry where we perform repetitive tasks. BOTS can drastically reduce the amount of time taken to perform these tasks as compared to several human counterparts. This reduces the TAT to offer deliverables in a Fintech, Insurtech, EdTech, or even an outsourcing industry and leads to exponential growth. Q- How does the Robotic Process Automation work? To be honest like any other code, the bots/Algorithms can be programmed to perfo...

 Anjuum Khanna - Automation is a powerful force that is constantly simplifying the way the world functions. Automation helps remove redundancy and leads to job satisfaction by eliminating repetitive tasks. With the help of robotic machines, industries have been able to achieve what was humanly impossible. Several industries have been revolutionizing their processes using robotics, including the BPO/KPO industry. The application of robotic machines in the BPO/KPO industry where we perform repetitive tasks can drastically reduce the amount of time taken to perform these tasks as compared to several human counterparts. This reduces the TAT to offer deliverables in an outsourcing industry and leads to an exponential growth. The Robots/Algo can be programmed to perform the tasks with high precision, thereby improving the quality of the deliverables. The programs that are used to run these processes are based on algorithms that can be improvised constantly to accentuate Process Eff...