Anjuum Khanna

  Anjuum Khanna -today I will talk about most commonly used technology disruptor about which we heard a lot. But I always mention in my blogs that we hear about what technology has done to our world, in the same we should also look forward to unfold future for more opportunities. So, in Anjuum Khanna ’s simple words let’s define AI. As the name speaks it is known as  “ artificial intelligence ”  or  “ machine intelligence ” . So Artificial intelligence (AI) is a special feature of machines, in comparison to the natural intelligence displayed by humans and other animals. In computer science, AI research is defined as the study of  “intelligent agents” : any device that perceives its environment and takes actions that maximize its chance of successfully achieving its goals. So when a machine is involved in a function like  “problem-solving”  or  “learning”  it is also known as  artificial intelligence . As intelligence is a step above the ...

  I, Anjuum Khanna , would give some insights on what Machine Learning. In simpler words machine learning is an application of artificial intelligence that enables the system to learn automatically and the best part of this application is you don’t need to program explicitly. Anjum Khanna also defines it in a different way that it focuses on the development of computer programs that can access relevant data and use it learn for themselves. This learning process starts with data or observations (stated and observed), which we can provide in terms of examples or instruction. This learning can also be gathered through direct experience. Primary aim of machine learning is to allow computers to learn automatically without any human intervention or assistance. Machines should also adjust their actions accordingly. As per author’s definition we can also say that machine learning is subfield of AI. We can see many examples of machine learning such as Siri, Netflix, Google maps, Uber etc. T...

  Anjuum Khanna - In 2017, United Airlines learned a hard and expensive lesson in customer experience. The airline lost over $1 billion dollars in value because a passengers’ customer experience went viral on social media. In this digital age, customer experience is more important than ever. With the presence of social media and the consequent ability of a customers’ experience(s) going viral in a matter of minutes, more companies and organizations have recognized that the way a customer feels about their interaction with the brand can make or mar the business. In view of the importance of customer experience, how can you improve this vital aspect of your business? 1. Respond Everyone wants to be heard and appreciated. Your customers are no different. Hence, listening and responding to the concerns of your customers is one of the most important steps in improving your customer’s experience. It might be hard work, but endeavor to respond to all the feedback you get from your custom...

Anjuum Khanna -Customer behavior patterns continue to change. Complicating matters, customer loyalty and lifetime value continue to dip. Folk might wonder why but the answer is that customers simply have several many options before them and desire the best experience. In this scenario, it is imperative to ensure stackability or the loyalty of a customer. I anjuum Khanna , sharing with you some Important key points: 1. Key to innovation The rising demands of the customer could mean that they are looking for ease, comfort, or a wide variety of things. Understanding your customer segmentation and attaching them to the appropriate services is vitally important. The key to innovation is slicing and dicing data to gain a better understanding of your customer and their journey. You have to know which customer base to sell that product to and where that product sells. For instance, while working for a top DTH service provider, we decided to launch a line of products. In collaborated with Niel...

Anjuum Khanna - Automation is a powerful force that is constantly simplifying the way the world functions. Automation helps remove redundancy and leads to job satisfaction by eliminating repetitive tasks. With the help of robotic machines, industries have been able to achieve what was humanly impossible. Several industries have been revolutionizing their processes using robotics, including the BPO/KPO industry . Q- Where can we use Robotics Process Automation? The application of robotic machines or BOTS can be used everywhere and especially in the IT Enabled Industry where we perform repetitive tasks. BOTS can drastically reduce the amount of time taken to perform these tasks as compared to several human counterparts. This reduces the TAT to offer deliverables in a Fintech, Insurtech, EdTech, or even an outsourcing industry and leads to exponential growth. Q- How does the Robotic Process Automation work? To be honest like any other code, the bots/Algorithms can be programmed to perfo...

 Anjuum Khanna - Automation is a powerful force that is constantly simplifying the way the world functions. Automation helps remove redundancy and leads to job satisfaction by eliminating repetitive tasks. With the help of robotic machines, industries have been able to achieve what was humanly impossible. Several industries have been revolutionizing their processes using robotics, including the BPO/KPO industry. The application of robotic machines in the BPO/KPO industry where we perform repetitive tasks can drastically reduce the amount of time taken to perform these tasks as compared to several human counterparts. This reduces the TAT to offer deliverables in an outsourcing industry and leads to an exponential growth. The Robots/Algo can be programmed to perform the tasks with high precision, thereby improving the quality of the deliverables. The programs that are used to run these processes are based on algorithms that can be improvised constantly to accentuate Process Eff...